Terms & Conditions of Supply

Please read the following important terms and conditions before you purchase anything on our mobile application.

These terms and conditions of supply apply when you place a booking request for a service from third party service providers listed on our Umoto mobile application (the App). These terms set out the basis on which you may make use of the App and how we shall facilitate such booking requests.

You should understand that by placing a booking request through the App, you agree to be bound by these terms. Please understand that if you refuse to accept these terms, you will not be able to place a booking request.

In these Terms:

  • ‘services’ means the services purchased by you from a service provider through the App;
  • ‘we’, ‘us’ or ‘our’ means Umoto Limited;
  • ‘service provider’ means each individual provider of services listed on our App; and
  • ‘you’ or ‘your’ means the person using our App to purchase services.

 

You should print a copy of these Terms or save them for future reference.

If you would like these terms in another format (for example: audio, large print or braille), please contact us by email at [email protected]

These terms may have changed since you last reviewed them

We amend these terms from time to time, as set out under our header “We can change services and these terms”. Each time you are making a booking request, please carefully read the terms to ensure you understand which terms will apply at that time.

Where to find information about us and the products

You can find everything you need to know about us, and the services on our App before you make a booking request. We also confirm the key information to you in writing after you make a booking request, either by email, in your online account or on paper.

When you buy through us you are agreeing that:

  • There are other terms that may apply to you.
  • The contract is formed between you and the service provider.
  • The booking request is accepted or rejected by the service provider, not by us.
  • Your booking request may be rejected.
  • We charge you when the services have been completed by the service provider.
  • We charge interest on late payments.
  • We pass on increases in VAT.
  • We’re not responsible for performance of the services.
  • We’re not responsible for delays outside our control.
  • We charge you if you don’t give us information we need or do preparatory work as agreed with us.
  • You have a legal right to change your mind.
  • You have rights if there is something wrong with your services against the service provider.
  • We and the service provider can change services and these terms.
  • We don’t compensate you for all losses caused by us or the service provider’s services.
  • We use your personal data as set out in our Privacy Policy.
  • You have several options for resolving disputes with us.
  • Other important terms apply to our contract.

There are other Terms that may apply to you

There are additional terms which apply to your use of the App, as follows:

  • Our Terms of Use Policy, which sets out the terms upon which we provide the App. When using the App, you must comply with our Terms of Use Policy.
  • Our Complaints Policy, which sets out information about how we handle complaints.
  • Our Privacy Policy.
  • Our Cookie Policy, which sets out information about the cookies on the App.

 

Please read these additional terms carefully as they include important terms which apply to you.

The contract is formed between you and the service provider

We facilitate booking requests as a limited-service provider on behalf of the service provider. The contract of sale is made between you and the service provider and will be subject to the terms and conditions of the service provider. You should carefully review the service provider’s terms before placing a booking request. In the event of any inconsistencies between the service provider’s terms and our terms, the service provider’s terms shall prevail.

The booking request is accepted or rejected by the service provider, not by us

Once you have placed a booking request, we will confirm on the App that we have passed your booking request on to the service provider. This does not mean that your booking request has been accepted by the service provider and your booking request is an offer to the service provider to buy a service. You acknowledge that we may disclose your customer information related to your booking request to the service provider.

The service provider will then contact you to confirm that your booking request has been accepted. The contract between you and the service provider will only be formed once they have sent a notification to you to confirm your booking request has been accepted. The contract will only relate to those services contained within the acknowledgement of booking.

Your booking request may be rejected

Sometimes  the service provider may reject a booking request, for example, because:

  • a credit reference obtained is unsatisfactory.
  • your age can’t be verified (where there is an age restriction, as set out on the App).
  • you are located outside the UK or any particular delivery area of the service provider.
  • the service was mispriced by us.

 

When this happens, we let you know as soon as possible and refund any sums you have paid.

We may refuse to process a transaction or unwind or suspend a transaction after processing has begun for any reason and at any time at our sole discretion without liability to you or any third party.

We charge you when the services have been completed

We charge interest on late payments

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your booking request date and the date the service provider supplies the services, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We’re not responsible for performance of the services

All services will be performed by the service provider.

You acknowledge and agree that we are not responsible or liable in respect of any damage or loss caused during the performance of the services.

We're not responsible for delays outside our control

Our or the service provider’s compliance with obligations under these terms may be affected by an event outside of our or the service provider’s control, such as failures of communication systems outside of our control, strikes, riots, storms or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If so, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: [email protected] to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we or the service provider have already incurred.

We charge you if you don't give us information we need or do preparatory work as agreed with us

We charge you additional sums if you don’t give us information we’ve asked for about how the service provider can access your property for delivery / installation / performance or if you don’t do preparatory work for installation, as agreed with us. For example, the service provider might need to return on another vehicle or with extra manpower or reschedule installation.

You have a legal right to change your mind

For most of the service provider’s services, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs where relevant. This is subject to some conditions, as set out below.

When you can’t change your mind

You can’t change your mind about a  booking request for services, once these have been completed:

The deadline for changing your mind. If you change your mind about services, you must tell us no later than 14 days after the day the booking request is confirmed, if it is for a service provided by the service provider.

How to let us know and what happens next. If you change your mind, in the first instance, contact the service provider directly. If you do not receive a response within 5 working days, please contact our Customer Service Team by email at [email protected]

When and how the service provider will refund you. We refund you on behalf of the service provider by the method you used for payment. We don’t charge a fee for the refund.

We do not provide the services

The services are provided by the service provider and we do not give any assurances or undertaking as to whether the services are as described, fit for purpose or of satisfactory quality. This disclaimer does not affect your legal rights against the service provider.

You have rights if there is something wrong with your services against the service provider

Your legal rights against the service provider are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • Up to 30 days: if your goods are faulty, then you can get a refund.
  • Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  • Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

 

If your product is services, the Consumer Rights Act 2015 says:

  • You can ask the service provider to fix a service if it’s not carried out with reasonable care and skill, or get some money back if they can’t fix it.
  • If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.

 

If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

We and the service provider can change their services these terms

Changes we and the service provider can always make

The service provider can always change a service:

  • to reflect changes in relevant laws and regulatory requirements;
  • to make minor technical adjustments and improvements.

Changes we and the service provider can only make if we give you notice and an option to terminate

We and the service provider can also make the following types of change to the services or these terms, but if we do so, either the service provider or we will notify you and you can then contact the service provider or our Customer Service Team at [email protected] to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance.

We don't compensate you for all losses caused by us or the service provider’s service

Our liability to you

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before the service provider accepted your booking request meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section “We’re not responsible for delays outside our control”.
  • Something you could have avoided by taking reasonable action.
  • A business loss. It relates to your use of the services for the purposes of your trade, business, craft or profession.
  • Related to external content or links which you may be directed to from our App.

Losses we never limit or exclude

Nothing in these terms shall limit or exclude our liability for:

  • death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
  • fraud or fraudulent misrepresentation; or
  • any matter in respect of which it would be unlawful for us to exclude or restrict liability.

We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Policy.

You have several options for resolving disputes with us

Our complaints policy. In the first instance, you should direct your complaint to the service provider directly through the App. If the complaint cannot be resolved, our Customer Service Team will do their best to resolve any disputes as per our Complaints Policy.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you’re not satisfied with the outcome of alternative dispute resolution you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for our obligations under these terms. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

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